Platform | Integrations
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Integrate AI agents seamlessly into your existing infrastructure
Highly-skilled AI agents in just a few simple steps
Connect to any CCaaS
Our platform effortlessly integrates with your business’s existing systems, including CCaaS, CPaaS, Workforce Management, CRM and ERP platforms — tools that you already trust to manage customer interactions.
Supported integrations include: Avaya, Five9, Genesys, Microsoft Dynamics, Nice, Salesforce, ServiceNow, SAP, Twilio, Verint, Zendesk.
While these provide foundational AI capabilities, our AI Agents deliver deeper automation, smarter interactions, and greater AI scalability, perfectly complementing your existing infrastructure.
- Connect with ease to leverage all the service channels your contact center uses, whether it’s phone, chat, or messenger.
- Benefit from advanced AI capabilities that go beyond standard CCaaS features.
- See consistency across existing channels.
- Leverage VOIP infrastructure with SIP standards for faster time-to-value.
Use Rest APIs
Tailor our platform to your unique requirements by adding custom services via REST API. Seamlessly connect your CRM or other external data sources to enhance automation efficiency while delivering fully personalized experiences to your customers.
Make the most of your business intelligence tools
Collecting and analyzing usage metrics is crucial for continually enhancing customer service dialogues. With our platform, you have the flexibility to connect and export conversation data to the business intelligence or analytics provider of your choice.
In short, you can gain valuable insights into customer interactions and make data-driven decisions to continuously improve your services.
Plug into any system with MCP
Agent Skills are built on Model Context Protocol (MCP) — an open standard that gives AI agents a direct, native way to work with your existing tools, rather than relying on custom integration work.
- Connect your CRMs, booking engines, ticketing platforms, and authentication tools directly
- Shorten new tool onboarding times from weeks to hours
- Make every tool call reliable and auditable
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What success looks like
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How Barmenia Gothaer’s “Mina” AI Agent Adds More Empathy and Precision to Call Routing
Workload reduction at the switch board 89%
NPS increase 178%
Customers reported a stronger customer relationship with Barmenia 60%
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Real-time translation accuracy 96%
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Less phone time for staff 60%
Design
Design smarter AI agents, for every channel and customer need.
Test
Simulate conversations, auto-evaluate performance, and catch issues early to ensure reliable customer experiences.
Scale
Handle millions of conversations across channels and languages—without compromising performance or experience.
Optimize
Monitor, retrain, and improve agent behavior without disrupting CX. Achieve peak performance with data-driven insights and smart automation.
Secure
Security, compliance, and transparency are at Parloa’s core—so you can deploy AI agents with confidence and control.
Integrations
Integrate AI agents with CCaaS, CRM & more in just steps. Boost automation, consistency & insights across your existing systems.